RETURN AND Refund Policy
Searching for Return?
Jupiter jackets are highly concerned about your pleasure and experience. Even while we try our best to match you with the perfect product, we recognize that occasionally returns are necessary due to unexpected situations. We will be happy to facilitate the return of any items you need according to the policies listed below.
Our Return Policy
Jupiter Jackets values your satisfaction with your purchase and wants to ensure that you are completely happy with your order. As such, we offer a 30-day return and refund policy for all purchases. If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return.
What You Need to Know:
Time Frame: You have 30 days from the date of delivery to return your item. Please make sure to initiate the return process within this period.
Eligibility: To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
Return Process: To initiate a return, please contact us at firstname.lastname@example.org. Provide your order number and the reason for the return. We will guide you through the return process.
Refund or Exchange: You can choose between a full refund or an exchange for another product of equal value. If you opt for an exchange, please specify the new item you’d like, and we will do our best to accommodate your request.
Return Shipping: You are responsible for the cost of return shipping, except in cases where the return is due to a product defect or an error on our part. In such cases, we will provide a prepaid shipping label.
Refund Processing: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Defective or Incorrect Items: If you receive a defective item or an incorrect product, please contact us immediately. We will arrange for the return and send you the correct item or issue a full refund, including the return shipping costs.
Non-Returnable Items: Some items are non-returnable for hygiene and safety reasons, such items that have been personalized. Please check the product description for any specific non-returnable items.
Keep the Original Packaging: We recommend keeping the original packaging until you are sure you are keeping the item. It makes the return process smoother.
Every day, we put in a lot of effort to ensure that our clients are satisfied with the goods and services we provide. Our guiding principle is to never sacrifice quality. You can always contact us for any return questions.
Legal Name: Jupiter Jackets
Phone: +1 424-644-7678
Address: 9620 203rd St E, Graham, WA, 98338, United States